Privacy Notice

Privacy Statement

This Privacy Statement explains how Mancomm collects, uses, and discloses your personal information when you use the Mancomm service, purchase products, request services, or otherwise interact with us online. It also explains what privacy rights you have and how to exercise them.

This Privacy Statement may be easier to navigate when viewed on a web browser.

Contacting Us

For questions about this Privacy Statement, our use of your personal information, or how to exercise your privacy rights, please contact us at privacy@mancomm.com.

Section A: Our Collection, Use, and Disclosure of Personal Information

The Categories of Personal Information We Collect

We may collect the following categories of personal information about you:

  • Personal details: When you create an account, place an order, request information, or otherwise interact with us, we may collect your name, email address, phone number, postal address, company name, and other identifiers you provide to us.
  • Account and authentication information: If you create an account, we collect login credentials such as a password and account settings/preferences.
  • Payment details: If you make a purchase, we collect information necessary to process payment, such as payment method, billing address, and transaction history. Payment card information is processed by our payment processors.
  • Purchase and order information: We collect information related to purchases, shipping, returns, subscriptions, and order fulfillment.
  • Usage information: We collect information about your interaction with our website and services, such as pages viewed, searches performed, and actions taken.
  • Device and network information: We collect information about the device and connection you use to access our services, which may include:
    • IP address (which may indicate your general location such as city/state);
    • browser type, operating system, device type, and configuration;
    • referring/exit pages and URLs;
    • timestamps, crash logs, performance data, and diagnostic information; and
    • cookie data and similar identifiers (described below in the Cookies section).
  • Communications: If you contact us (for example, customer support, chat, email, SMS/text, phone calls, or forms), we may collect the content of those communications and related metadata (such as date/time and contact method).

Where We Collect Personal Information From

We collect personal information from the following sources:

  • Directly from you: When you create an account, place an order, request support, complete a form, sign up for updates, subscribe to communications, or otherwise provide information to us.
  • Automatically when you use our services: We automatically collect certain device, usage, and cookie-related information when you access our website or services.
  • From other sources: We may receive personal information from:
    • Service Providers (vendors, contractors, and agents) that perform services on our behalf, such as:
      • payment processing;
      • website hosting and analytics;
      • security and fraud prevention;
      • customer support tools;
      • email and SMS/text delivery services;
      • shipping, fulfillment, and logistics partners.
    • Marketing and advertising partners if you interact with our ads or marketing campaigns.
    • Publicly available sources where permitted by law.

How We Use Your Personal Information

We use personal information to provide, maintain, improve, and promote our services, and to communicate with you. This includes using personal information for the following purposes:

  • To provide our services and fulfill orders including processing purchases, shipping products, handling returns, managing subscriptions, and delivering services you request.
  • To operate our business including account management, payment processing, sending transactional communications (including SMS/text messages if you opt in), and responding to requests.
  • To provide customer support including troubleshooting issues and responding to inquiries.
  • To improve our website and services including analytics, performance monitoring, and service improvements.
  • To send marketing and informational messages including promotions, product updates, newsletters, and special offers (where permitted by law and based on your preferences).
  • For safety, security, and fraud prevention including securing systems and detecting suspicious activity.
  • To comply with law including responding to lawful requests and enforcing applicable policies.

Who We Disclose Personal Information To

We may disclose personal information to the following parties:

  • Service Providers: Vendors and contractors that help us operate our business, such as payment processors, hosting providers, analytics providers, email/SMS providers, customer support tools, and shipping partners.
  • Marketing and advertising partners: We may share limited information to measure and improve marketing campaigns, and to deliver relevant advertising where permitted by law.
  • Corporate transactions: In connection with a merger, acquisition, restructuring, or sale of assets, we may transfer personal information as permitted by law.
  • Safety, security, and legal compliance: We may disclose information where we reasonably believe disclosure is needed to comply with law, protect rights and safety, prevent fraud, or enforce our policies.

Section B: Your Rights and Controls

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Access: request a copy of the personal information we hold about you.
  • Correction: request correction of inaccurate personal information.
  • Deletion: request deletion of personal information (subject to legal exceptions).
  • Portability: request your personal information in a portable format.
  • Objection/Restriction: request that we restrict certain processing where applicable.

To exercise any privacy rights, please contact us at privacy@mancomm.com. We may need to verify your identity before fulfilling your request.

Communication and Marketing Preferences

  • Email: You may unsubscribe from marketing emails at any time using the unsubscribe link in the email. Transactional emails related to orders and accounts may still be sent.
  • SMS/Text Messages: If you no longer want to receive text messages, you can opt out at any time by replying STOP. You may receive a final message confirming your opt-out.

SMS Opt-In Details

Users may opt in to receive SMS/text messages from Mancomm by providing their mobile phone number and affirmatively consenting through a website form, checkbox, or other opt-in mechanism. SMS messages may include account notifications, order and shipping updates, subscription or service notices, and—if separately consented to—marketing messages.

Consent to receive SMS/text messages is not a condition of purchase. Message frequency varies based on user interaction. Message and data rates may apply.

Users may opt out at any time by replying STOP. For assistance, reply HELP or contact us at privacy@mancomm.com.

Mobile Information Sharing

Mancomm does not sell, rent, or share mobile phone numbers, SMS opt-in data, or consent information with third parties for their marketing or promotional purposes. Mobile information may only be shared with service providers, aggregators, or telecommunications partners strictly as necessary to deliver SMS/text messages and related services requested by the user. All other uses of mobile information are expressly excluded.

Section C: Cookies and Tracking Technologies

Use of Cookies

We and our service providers may use cookies, pixel tags, and similar technologies to operate our website, remember preferences, analyze traffic, and improve performance.

Your Choices

  • You can manage cookies through your browser settings, including deleting cookies or blocking them.
  • Some browsers provide “Do Not Track” signals. We do not currently respond to all browser DNT signals.

Section D: Data Security and Retention

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.

Retention of Personal Information

We retain personal information for as long as necessary to provide services, fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.

Section E: Other Important Privacy Disclosures

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those third parties.

Age Requirement (18+)

You must be at least 18 years old to use our services. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has provided personal information to us, please contact us and we will take appropriate steps to delete it.

Changes to this Privacy Statement

We may update this Privacy Statement from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Last Updated: Jan 26, 2026